SOS has been a critical resource to Payers facing tight windows of opportunity or limited internal resources to complete critical outreach requirements. SOS is an expert at communicating with Medicare/Medicare/Commercial population. Our focus is providing our clients and their members with world class service and caller experience.
Through proper engagement strategies we can identify members that are most at risk due to their current health and social conditions and provide them access to resources and C.A.R.E. that improves their overall conditions.
Our experience in working with Medicare and Medicaid populations is extensive. Whether it is meeting regulatory requirements like Outbound Education and Verification calls for Medicare Beneficiaries or Redetermination Calls for Medicaid Beneficiaries, SOS can help you meet your objectives while improving member and patient experiences.
We take security seriously!! Our processes and facilities are HIPAA and CMS compliant.
Communicating and educating your members is one of the best ways to reduce health expenses long term and keep current contact information for those members that can prove challenging to reach.
Our approach allows us to achieve higher completion rates in critical outreaches like Health Risk Assessments, Dual Eligible Retention/Acquisition and HEDIS based initiatives.
Driven by a philosophy of C.A.R.E., we provide our clients with an experienced partner that is determined to move their mountains. We provide your members with world class customer interactions that builds loyalty, awareness and healthy member populations.
- Health Risk Assessments
- Welcome Calls
- Outbound Education & Verification
- Event & Seminar Registration
- ER Re-Admission Reduction
- Inbound Member Services
- Application Enrollment
- Licensed Agents (Medicare and Med Sup)
- Dual Acquisition/Retention
- Medicaid Redetermination
- Pre-Natal Awareness
- And More
- Over 10 years supporting Medicare & Medicaid
- Worked with over 30 Payers representing multiple plans
- HIPAA & CMS Compliant Facilities/Processes
- Produced over $30M monthly for 1 client with Dual Strategy
- Transparent Services
- Measurable Results